Shondelle – Care Coordinator
“I like to empower clients to take ownership for their health, through education and providing them with knowledge on primary health care and support them in self-managing their medical condition.”
Shondelle is passionate about educating her clients so they can better manage their health. She’s continually developing her skills to ensure she can provide the best, culturally sound approach to wellness.
Tell me a little bit about yourself, where you’re from, what you studied, or worked as before MK.
My family and I were raised in Perth for many years then relocated to Mandurah around 10 years ago. Over my working history I’ve had the opportunity to be employed both in the public and private sectors. Prior to commencing at Moorditj Koort I worked as Pharmacy Manager & Assistant in Community Pharmacy for 8 years, during this time I also worked part time as a Primary School Special Needs Education Assistant at Ocean Road Primary School Dawesville.
What do you do at MK?
I’ve been working at Moordijt Koort for approximately 2 and a half years, I was originally employed by Moorditj Koort in February 2014 as a Maternal Health Support Officer, then promoted to Maternal Health Officer until end of June 2015. During my employment at Moorditj Koort I was given the opportunity to study Cert IV Aboriginal Health Worker at the Aboriginal Health Council if WA, where I graduated in July 2015. Upon graduating I commenced the role of Care Coordinator with the Care Coordination team where we assist clients with chronic disease management.
The Care Coordination team assist clients on a daily basis; providing advocacy during GP/specialist appointments to assist with any barriers, we involve the client in decisions regarding their health, educating clients and GP’s on Closing The Gap incentives, home visits, coordinate client appointments, ensuring a culturally safe environment, working alongside health professionals and assisting clients with transport provided by Moorditj Koort Outreach and Care Coordination program.
What difference do you think you and MK are making in the community?
I feel I make a difference in the community by having a professional, friendly, holistic and culturally sound approach to wellness. I like to empower clients to take ownership for their health, through education and providing them with knowledge on primary health care and support them in self-managing their medical condition. I believe it’s important to build relationships and trust within the community.
Why is Indigenous Health important to you?
Indigenous health is important to me as I would like to see the life expectancy of Aboriginal and Torres Strait Islander people increase by improving management of health conditions, and helping to close the gap for people living with chronic illnesses. I feel that our community should have the opportunities to have access to health services and to be empowered through education on important health conditions and issues. As an Aboriginal person I understand the challenges which our community face, I hope that I can assist in giving our people more confidence in accessing services when health matters arise.
What’s your favourite thing about working and representing MK in the community?
I enjoy being able to assist clients with their health and education, in a culturally safe environment. I also like building relationships and interacting with the Kwinana Rockingham community, assist clients to reach their health goals with positive outcomes. My favourite thing about working for Moorditj Koort is the caring team environment and the happy atmosphere, I look forward to work every day!
Where do you think your role and MK will take you in the future?
I hope to continue in my role as Care Coordinator, as for my personal development I look forward to receiving my Aboriginal and Torres Strait Islander Health Practice Board of Australia (AHPRA) registration this year which allows me to step up to the next level of a Certified Health Practitioner. I’m grateful that Moordijt Koort has also given me the opportunity to attend (Quality Assurance Aboriginal and Torres Strait Islanders Medical Services (QAAMS) training to be held in Darwin, where I will further my knowledge in Diabetes and HBA1C testing. I hope that Moordijt Koort continues to deliver this important health service to the community for many years to come, and if given the opportunity to possibly expand in the future creating better health outcomes and employment opportunities for Aboriginal people.